Delivery & Returns

Delivery
Once your order is received it will be completed within 7 business days and posted via Australia Post.
Orders are sent with tracking to ensure they arrive at the correct address. We will send you an email to tell you when your order is posted and provide you with a tracking number.
Depending on where you live within Australia, your order will be delivered within 1-5 working days.
 
Exchanges and Refunds Policy
All items are checked prior to despatch. However, if merchandise is damaged upon arrival, it should be returned for a full replacement. If for some reason, the same item cannot be supplied, the customer will be offered another item of same value, store credit or a refund. Original handling and postage costs associated will not be refunded.
Renee's Interiors except exchanges on items returned due to selection issues (except personalised canvases), provided that they meet the following requirements;
  • Merchandise must be returned within 10 business days of delivery
  • Merchandise must be in original condition, at the time of purchase, including product packaging, instructions and tags.
  • Original delivery charges will not be refunded.
Re-delivery of the exchanged item/s will be at the customer's expense.

Please note that sale items cannot be exchanged, unless faulty, so please choose carefully.
Please advise us by email via Contact Us about your return before sending it to us and include your receipt and contact details as well as your reason for wanting to return your item. After we have received your email we will advise you to send your merchandise and its packaging to us with your receipt and contact details. Returned items should be sent with tracking to ensure the goods arrive at the correct address.
Please allow 10 business days from the day you return your package for you to receive your replacement item. Customers will be responsible for shipping and handling charges unless there is a fault on our part (e.g. the wrong item was sent to you).
Unfortunately, we can not accept returned items that have been, used, damaged, soiled, marked, scratched or misused in any way.
How do I return an item?
When you send us something back, it is important that you ask the carrier to stamp and date the 'Certificate of Posting' on your Returns Label (part of the delivery note you get with your order), as this proves that you sent it back to us if it gets lost in transit.
I have received a faulty item
We don't want our customers to receive items that are anything less than top quality, so if you think anything in your order is faulty, please get in touch with us within 7 days of delivery, and we'll see what we can do about it. Please contact Designs for Tots, and let us know the following details:
  • Your Order Number
  • Product Name
  • Details of the fault
  • If you want a replacement, store credit or refund
I have received an incorrect item
If this has happened to you, please contact Designs for Tots, and let us know the following details:
  • Your Order Number
  • Product Name
  • Details of the fault
  • The incorrect item will be replaced and delivered to your billing address if a nominated address is not provided.
Have you received my return?
As soon as your return has been processed, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in contact with Designs for Tots, and we'll look into it. If you have returned your parcel using Recorded Delivery or another service (i.e. Australia Post Parcel Post) that can be tracked, please give us the reference number when you contact us.
Why did I get a refund or store credit instead of the replacement I requested?
If we can't send your requested replacement item, then we will contact you offer with a store credit or a refund to your account. We can only exchange an item for another of equivalent value. If you want an entirely different product, you'll need to return the unwanted item for a refund, and place a new order for the item you want.
When will I receive my refund?
After you've received your email, please allow another 7 business days (excluding weekend and gazetted public holidays) for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it. We will credit your refund to the account you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), the refund will be credited to your nominated bank account.
You have refunded me the wrong amount
If you think you have been refunded the wrong amount please contact Designs for Tots quoting your order number and the required refund amount. Please note:
  • Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.
  • If a discount was applied to your order then you will be refunded the discounted amount originally paid.
Why have you not refunded the delivery charge?
We are sorry, but the delivery cost you originally paid is non-refundable.
If you are returning items because you have changed your mind, this will also be at your own cost, and we can't refund your postage.